Help & FAQ

We're obsessed with security. Yes, it is completely secure to order online from our website. We use advanced encryption technology (SSL) to protect your personal and payment information. Your data is securely transmitted, ensuring your privacy and security at all times. We never store credit card details.

To check if an item is in stock, simply add it to your shopping cart. If the item can be added to your cart, it means it is available and ready for shipment, usually within 1 business day (often the same day). This is the same method our team uses to verify stock levels, so there's no need for further confirmation.

In short: If you can add the item to your cart, it’s in stock and will be shipped according to our shipping policy.

We’re here to assist you! To correct an order, please contact us as soon as possible through our contact page. The sooner you reach out, the better chance we have of fixing the mistake before your order is shipped.

For urgent issues, you can also call or text us directly at our toll-free number: 1-855-ZERO-DAY.

In most cases, reaching out via email, text, or our support portal is the quickest way to get in touch, especially after business hours when staff may not be available by phone.

Orders are charged when submitted to ensure accurate stock levels for future customers.

We accept all major credit cards: VISA, Mastercard, American Express, Discover, & Diners Club. Payments are processed securely by our merchant provider, and card details are not stored. You can also pay with PayPal, Google Pay, Apple Pay, or Venmo. Please ensure the shipping address during checkout matches your PayPal-verified address, if PayPal is used.

Sorry this has happened; we understand it can be frustrating. Here are a few steps to follow:

1. Check your mailbox: Smaller packages can easily be lodged between other mail.
2. Verify the delivery address: Was the correct address provided?
3. Wait a day: Sometimes orders are marked delivered by USPS but actually arrive later.
4. Contact your local post office: Speak with the clerk or postmaster, who can initiate a GPS location check on your package.

Please note: If tracking indicates that an order has been delivered, we are unable to issue a refund or replacement. Follow the USPS resolution steps for assistance.

USA:

• Free Shipping: 3-8 business days.
• USPS Standard: 3-5 business days.
• USPS Expedited: 2-4 business days.
• UPS: Delivery time based on the selected shipping method.
• UPS: Stated during delivery. There may be cases where shipping with UPS may NOT be the fastest method. UPS, in "100 metro areas", is delivering on Saturday. Your order may be one that is delivered on Saturday, but are unable to guarantee this.

Ground Delivery map for UPS:

International: 4-14 days depending on the destination. Customers are responsible for customs and additional fees.

We strive to ship fast. Really fast.

Orders received before 1PM Eastern (New York Time) Monday - Saturday (less holidays) orders will be shipped same day.

A situation could develop where an order placed before 1PM might not be shipped same day due to a number of factors. Some factors might be outside of our control including, but not limited to: incorrect order information, invalid address being reported by USPS, miss-matching billing / shipping address, fraud investigations, lack of workable phone number, billing questions, open support tickets which require investigation. Essentially, we must ensure we ship the correct product to the correct person at the correct address. If questions arise and need to be answered, for your order security, we will delay processing of your order. Please ensure all order information is accurate when placing your order.

Should an order be processed and leave our warehouse after 1 business day due to an error on our part, we will under most instances cover the cost of upgraded shipping and/or refund the cost of shipping which was applied during checkout. If an order ships via 'free shipping', we are already covering all costs associated with shipping. Just shoot us a message via the contact us page.

If after placing your order, you notice an error with the delivery address or some other important detail, please contact us as soon as possible to correct the error. Once the order is submitted, it will be processed in the order it was received. If there are not any orders in front of you, it could move very rapidly through our warehouse

Please see https://help.zerodaygear.com/status for any temporary updates regarding processing / shipping times.

• We use USPS for international deliveries with FULL door-to-door tracking using.
• Tracking number is provided upon shipment (check your email).
• The local 'post office' will likely deliver your order. In some instances using the tracking number provided with your local postal service is best.
• To track international shipments use our tracking portal located at https://track.zerodaygear.com/ OR in some cases: https://www.goglobalpost.com/track/
• All orders are shipped from our facility in the United States.
• Buyer is responsible for all customs, taxes, and duties and additional fees.
• We are not able to list a lower than actual order value for customs.
• Orders are shipped from "Zero Day Gear".
• Customs contents are usually listed as the product name or 'tool set'.
• Orders will be charged in United States Dollar (USD) using the current exchange rate.
• If your country is not listed at checkout we do not currently ship to your country. We're sorry. :(

Once shipped, a tracking number will be emailed to you. If you cannot find the email, check your spam or bulk email folders.

Use our dedicated tracking portal. For international orders, tracking might be updated by the local postal service.

Return requests must be submitted from your account. Log in, find your completed order, and click "Return Items." Fill out the form to submit your request. Include the RMA number on your return package for processing.

Once processed, refunds take 3-5 days to appear on credit card statements. PayPal refunds are immediate. If your refund doesn’t appear within a week, please contact us for further assistance.

Items are eligible for return within 30 days. Non-defective returns may incur a restocking fee of up to 30% and shipping costs. Ensure all components are returned. Refunds will not cover improper tool use.